Your Customers Search For Solutions To Their Computer Problems
HRHDe offers a client interface for searching existing solutions
for the answers to their inquiries, so customers can have the
opportunity to fox their problems themselves.
2 - ONLINE TICKETS
Your Customers Can Submit Trouble Tickets To You Online
HRHDe captures trouble ticket information and places it into the
administrator cue for handling. Email notifications are
automatically sent out when the customer clicks Submit.
3 - STATUS CHECK
Your Customers Can Check The Status Of Their Trouble Tickets
Customer do not have to generate a call to the help desk to check
status of their tickets. HRHDe allows customers to login and
show status on their own.
4 - TICKETS QUEUED &
READY
Administrator See All Tickets In The Queue
HRHDe queues tickets in the administrator profile for handling and
technician assignment. The administrator is in control.
5 - NOTIFICATIONS
ABOUND
Everyone Is Kept In The Loop With Email Notifications
All parties to the ticket are updated via email as progress is
made on the ticket, including the caller, the caller's manager,
the account manager and the gatekeeper. Technicians are also
notified via email when they are assigned to a ticket.
6 - KNOWLEDGE IS
ACCUMULATED
Your Solutions Knowledge Becomes A Valuable Asset
As solutions to challenges are logged into the system, the
knowledgebase grows. This becomes a valuable resource for
not only providing answers to customers as a self-service (See #1
Above), but also for helping technicians solve recurring similar
problems quickly and efficiently reducing rework and cutting
support time and costs.
7 - REPORTS INFORM
Work Order Management and Historical Inquiry Is Easy
HRHDe provides many canned reports for managing your database and
for monitoring activity. And because the system is browser
based, any report can be easily emailed to recipients right from
the file menu!
